Support Center
Get help with CityRoo and find answers to common questions
Frequently Asked Questions
Troubleshooting
App won't load stations
- Check your internet connection (WiFi or mobile data)
- Try closing and reopening the app
- Ensure you have the latest version from the App Store
- Restart your device if the problem persists
Location not working
- Go to iOS Settings → Privacy & Security → Location Services
- Ensure Location Services is turned on
- Find CityRoo in the list and set to "While Using the App"
- You may need to restart the app after changing permissions
Arrivals not updating
- Pull down on the screen to manually refresh
- Check if other apps can access the internet
- The auto-refresh happens every 30 seconds when viewing arrivals
- Some stations may only show scheduled times (not real-time)
Map not displaying
- Verify you have an active internet connection
- Try zooming in or out on the map
- Close and reopen the app
- Check if other maps apps work on your device
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.
Email: support@cityroo.app
Feedback: feedback@cityroo.app
We typically respond within 24-48 hours during business days.